How old do I have to be to use FITREP?
You must be at least 18 years of age or older to use FITREP.
How do I create an account?
To create an account, simply sign up on the app using your e-mail. Use a password that is at least 8 characters long and contains numbers and letters. Make sure to confirm your e-mail to finish the sign up process.
How do I log in?
You can log in to the app using the e-mail and password credentials you provided upon sign up.
How do I change my e-mail and password?
How do I edit my profile?
You can edit your profile at any time. Simply click “Edit Profile” in the Profile tab and update your information in the fields provided.
How do I manage my sessions?
Tap on either “Upcoming” or “Past” in the Sessions tab to access your list of sessions (if any). Click on each individual session to view more details about each session (i.e., status, time, date, location, and trainer contact options).
How do I make my first booking?
Make sure your location finding services is on, and set a location to find trainers who will train you at your provided location, or to find nearby trainers who provide services from their location. Simply select a trainer, training style, time, and workout location that works best for you. After completing the payment process, your training request will be sent to your chosen trainer. You’ll receive a response within 8 hrs whether your trainer has accepted or declined your request. You are required to book 24 hours before your chosen session date.
Can I request a specific trainer?
You’ll primarily find trainers based on your set location. From the list of trainers, you can filter them based on your preferred training style and budget.
Who are the trainers?
FITREP works with some of the top personal trainers in Toronto with a wide range of specialties and expertise.
What qualifications do FITREP trainers have?
Our trainers are all officially certified. They go through a thorough vetting process, and are carefully screened to ensure their information and certifications are valid and up to date.
What happens if there are no trainers available?
It’s rare, but it does happen. Sometimes there are no trainers available in your area or during your preferred time slot. Keep checking back, or search for new time slots and dates.
How can I reschedule the time and date of my booking?
To reschedule, simply select your upcoming sessions; click “Manage Session” and choose “Reschedule Session”. Then, request a new date and/or time with your trainer. You will receive a notification confirming your new session once your trainer has approved the request. You can reschedule within 24 hours of your scheduled training session with no penalty.
How do I cancel my booking?
You can cancel your booking within 24 hours for a full refund. Within 12 hours of your scheduled session, you will be charged partially (50%) for a cancelled session. Last-minute cancellations within two hours of your scheduled session will result in your account being billed for the full amount. Keep in mind, this is for cancellations only – you can request to reschedule your training session within 24 hours of your session free of charge. To cancel, tap on the session you wish to cancel, click “Manage Session” and choose “Cancel Session”. You will receive an e-mail notification confirming the cancellation.
Where do the workouts happen?
Set your location based on where you want to train — whether it’s at home, your condo gym, your office, or an outdoor location. Alternatively, you may also choose to train at your preferred trainer’s studio/gym location provided within the app.
What happens if my trainer does not show up?
FITREP will not bill you if your trainer is a no-show. If your trainer fails to show up to your scheduled session, simply select the ongoing session in the app, and click on the “Report” button beside “Trainer no show?”.
How do I prepare for my workout?
You won’t need to bring anything other than a towel and water. Our trainers are equipped with the appropriate equipment for your choice of workout.
Can I train if I am injured or hurt?
We ask that you do not schedule a training session if you are recovering from a serious health issue or injury. If you have past injuries or health concerns you want your trainer to be aware of, please make sure to indicate them upon making a booking request.
How can I contact my trainer?
Contacting trainers through the app is easy. Once the trainer approves your booking request, a Contact button will be available on their profile that allows you to directly call them if you are to have any questions/concerns prior to your training session.
How do I rate my trainer?
As soon as your session ends, an e-mail notification and in-app message will appear asking you to rate your trainer. Please take the time to give your trainer a star rating, as well as any comments you might have about your session.